Code of Conduct | Snag Storm

Integrity is not optional—it’s our foundation.
At Snag Storm, we operate with radical transparency, ethical sourcing, and customer-first behavior in every transaction. This Code of Conduct reflects the standards we expect from ourselves, our team, our suppliers, and our community.

🔹 1. Our Commitment to You

We pledge to:

✅ Treat every customer with respect and urgency
✅ Provide accurate product descriptions and honest marketing
✅ Handle all complaints and inquiries promptly and fairly
✅ Protect your privacy and secure your data
✅ Deliver what we promise, or make it right—fast

🔹 2. Ethical Business Practices

We hold ourselves and our vendors accountable to:

✔️ Avoid counterfeit or misrepresented goods
✔️ Maintain fair labor conditions across all production channels
✔️ Source from trusted partners with clean, transparent supply chains
✔️ Never engage in deceptive pricing, bait-and-switch tactics, or fake scarcity

🔹 3. Community Behavior

We expect our platform users (customers, affiliates, and vendors) to:

🛑 Refrain from abusive or offensive language in any communication
🛑 Avoid misuse of discounts, returns, or support systems
✅ Treat our staff, partners, and fellow shoppers with courtesy
✅ Provide honest, constructive reviews

🔹 4. Anti-Fraud & Fair Usage

Snag Storm actively monitors and investigates:

Suspicious activity or repeated chargebacks
Manipulative bulk ordering or scraping behavior
Use of bots or auto-checkout software to unfairly access deals

We reserve the right to cancel orders or terminate accounts that violate these terms.

🔹 5. Inclusion & Accessibility

Snag Storm is for everyone. We are committed to:

Building a website that is accessible to all users
Serving a diverse, global customer base with respect
Supporting customer needs regardless of location, ability, or background

📩 Help Us Uphold These Standards

If you see behavior that violates our values—whether from staff, customers, or partners—email us confidentially at ethics@snagstorm.com.