Kindly Note

1. Please don’t use any P.O. box address, package may be lost.

2. Please use a physical address, and make sure there is someone there to sign for the package; “leave at door” packages may be lost at high risk.

3. We recommend you leave your phone number for DHL to contact.

4. Due to the security issues getting more severe in some areas, we are NOT RESPONSIBLE for package loss in the following cases:

a. Shipping address is unclear or wrong, and DHL won’t be able to find it.

b. Nobody is able to sign for the package, and DHL leaves it at the door, resulting in package theft.

c. Signed by someone else you don’t know, indicating malicious theft.

We will be RESPONSIBLE for the following circumstances and provide a full refund:

1. We put the wrong address, which didn’t match your given address.

2. DHL delivered to the wrong address instead of your given address.

Refund Policy

100% Money Back Guarantee on each item.

Please contact us within 7 days of your receipt of the item(s). The refund will be issued once the item(s) have been sent back in original condition. No refunds/exchanges for hair that has been installed, cut, dyed, washed, or damaged/processed, please understand.

Money will be refunded within 3 WORK DAYS after we receive the hair in ORIGINAL CONDITION.