Refund Policy | Snag Storm

We believe in fair refunds, fast resolutions, and customer-first service.
If something’s not right, we’ll make it right. This page explains how to request a refund, eligibility rules, and how fast you’ll get your money back.

🔹 Can I Get a Refund?

Yes — if you meet the following conditions:

The item is unused, in original packaging
The request is made within 14 days of delivery
The issue falls within valid refund reasons: wrong item, defective product, or undelivered package

🔹 Refund Eligibility

You’re eligible for a full or partial refund if:

You received a damaged or defective item
Your item was lost or undelivered (after carrier investigation)
You received the wrong product
You canceled before shipment

⚠️ Non-refundable items include:

Final sale or clearance items
Digital/downloadable products
Items returned without original packaging

🔹 How to Request a Refund

Step 1: Email support@snagstorm.com with:

Your Order Number
Clear photos or video (if damaged)
A brief reason for your refund request

Step 2: Our team will verify your case within 2 business days

Step 3: If approved, we’ll issue your refund to your original payment method

🔹 When Will I Receive My Refund?

Once approved:

Credit/debit cards: 3–7 business days
PayPal: Up to 3 business days
Crypto payments: Refunded at current market value in same currency (fees may apply)

🔹 Important Notes

Do not return items without contacting us first—unauthorized returns may be rejected
Shipping costs are non-refundable unless the error was on our end
Refunds are processed in the same currency used at checkout

📩 Need Help?

Email us at support@snagstorm.com or use our Contact Form for direct assistance.