Returns Policy | Snag Storm

Snag with confidence. Return with ease.
We get it—sometimes things don’t work out. That’s why we offer a simple, customer-friendly return process. Whether you changed your mind or received the wrong item, we’ll help make it right.

🔹 Can I Return My Order?

Yes. You can return eligible items within 14 days of delivery for a refund, store credit, or exchange.

🔹 Return Eligibility Checklist

✅ Item is unused and in original packaging
✅ Return request made within 14 days of receiving the item
✅ Item is not final sale, perishable, or digital

🚫 Non-returnable items:

Final sale / clearance products
Digital or downloadable items
Opened personal care or hygiene products
Gift cards

🔹 How to Start a Return

Step 1: Email support@snagstorm.com with:

Your order number
Reason for return
Photos (if product is defective/damaged)

Step 2: Our team will review and respond within 48 hours
Step 3: If approved, we’ll provide a return address and instructions
Step 4: Ship the item back within 7 days of approval

Note: Customers are responsible for return shipping unless the item was defective or incorrect.

🔹 What Happens After I Return It?

Once we receive and inspect your return:

Refunds are issued within 3–5 business days
Store credit is applied instantly to your Snag Storm account (if chosen)
Replacements (if applicable) are shipped free of charge

🔹 Return Address

We will provide the correct return warehouse address based on your location and product type during your return process.